Last updated: March 27, 2026

At Shirleytta, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Refund Eligibility

We only offer refunds in the event that an item arrives broken or damaged due to our error (e.g., damaged during packaging or shipping). Refunds are not applicable under any other circumstances, including change of mind, incorrect selection, or items that have been used.

Damaged or Broken Items

If you received a damaged or broken item, please contact us within 48 hours of delivery at info@shirleytta.com with your order number and clear photos of the damaged item and packaging. We will review your request and, if approved, arrange a replacement or full refund at no additional cost to you.

Non-Refundable Cases

• Change of mind or unwanted gifts
• Used, opened, or burned candles
• Damage caused after delivery
• Incorrect selection by the customer
• Custom or personalized orders

Refund Process

Once your claim is reviewed and approved, your refund will be processed to your original payment method within 7–10 business days.

Contact Us

For any questions about our Refund Policy, please reach out at: info@shirleytta.com